FAQ

General

To get in contact with us you can either submit an enquiry through our contact us page; or you can email us directly at: info@thesuitcase.com.au

No, we tend to not discount our products. We aim to be the best representatives of the brands we stock, hence we generally will not apply discounts to said brands as means to preserve the brands integrity.

We hold tremendous pride that all of our products are either handmade by the producers we represent, or made through small scale manufacturing in the countries where the brands are based. This is vital as it ensures that the final product reflects the vision of the creators. Read more here

All our stock is located in our warehouse in Sydney.

No

We import our products from their respective brands and retail them in the Australian market, this is to ensure that the quality and conditions of the products are as displayed on the website and to minimalize shipping times.

Order

You will be notified via emails upon receiving your order; once the order has been packed and dispatched, you will be sent another email, containing the shipping details, including tracking number(s). Should there be any additional concerns feel free to contact us via the contact us page.

There could be a number of reasons that may cause delivery delays. Due to Covid 19, there has been an increase of delivery delays, while we use the most reliable shipping partners, there will always be unforeseen circumstances, if you have not received your order, please double-check the tracking numbers provided, or feel free to contact us.

You will be able to make changes to your order within 12 hours after it is placed, to do so, please email us.

Unfortunately, once the order has been processed we will be unable to make changes to the order. However, feel free to contact us and we will try to help you where we can.

Payment

We accept all popular payment methods including 

Visa, Mastercard, American Express, Paypal, Google pay and Apple pay.

Yes, all advertised prices are inclusive of GST.

All prices are Australian dollars, AUD.

Sizing

Sizing can be difficult, and it will fit differently depending on the designer, style and fit. We aim to provide as much information as we can to ensure that your purchase fits as well as possible, we have also provided general sizing guides.

Delivery

You would have received an email from us upon the dispatch of your order with the relevant information including details of our shipping partner and tracking number. Please follow the relevant instructions to track your order. 


Please feel free to contact us if you have any other enquiries.

Due to current circumstances with COVID, orders may take up to 3 - 10 business days to arrive at your nominated address, depending where you live.

We are currently working with Australia Post as we have found they are reliable and professional.

Yes, you will be provided a tracking number via email when your order has been shipped.

Should there be a problem with your order; Please feel free to contact us either through the contact us page, or via email.

At this point in time, we will not be offering international deliveries, however we aim to offer that in the future. 

Return and Exchange

Please refer to return policy